Nasim's Return and Exchange PolicIies
Product Exchange
We strive for our esteemed customers' satisfaction by offering high-quality products. If you need to exchange a non-floral product, please contact us within 7 days of receiving your order, and we will be happy to assist you in choosing the most suitable replacement.
Non-Floral Product Returns
We understand that sometimes products may not meet expectations, so we offer a return policy for non-floral products. Customers can request to return non-floral products within 7 days of receipt, provided they are in their original, unused condition. The paid amount will be refunded after verifying the product's condition.
Floral Issues
Flowers are fresh and delicate products, and they can only be returned in case of an actual quality issue. If any defects or damage are found in the flowers upon receipt, please contact us immediately, and we will work to replace them as quickly as possible to ensure your complete satisfaction.